Privacy Policy

Effective Date: November 29,2024

At Lead Property & Cleaning Services, protecting your privacy is a priority. This Privacy Policy explains how we collect, use, and safeguard your personal information when you engage with our services, visit our website, or communicate with us.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, phone number, email address, and mailing address.
  • Service Information: Details about your cleaning requirements, property type, and scheduling preferences.
  • Payment Information: Billing details required for invoicing and payment processing.
  • Communication Records: Emails, phone conversations, or other interactions for customer service purposes.

2. How We Use Your Information

The personal information we collect is used to:

  • Provide and manage our cleaning services.
  • Communicate with you regarding appointments, updates, and service feedback.
  • Process payments and manage billing.
  • Improve our services through customer feedback and analytics.
  • Comply with legal and regulatory obligations.

3. Sharing Your Information

Your personal information is treated with confidentiality and will not be shared, sold, or rented to third parties, except in the following circumstances:

  • Service Providers: Information may be shared with trusted third parties, such as payment processors or IT support providers, to assist in service delivery.
  • Legal Requirements: We may disclose information if required by law or to protect our legal rights.

4. Data Security

We employ robust measures to protect your personal information, including:

  • Secure storage systems to prevent unauthorized access.
  • Encryption of sensitive data during transmission.
  • Regular reviews and updates to data protection practices.

While we strive to ensure your data is secure, no method of electronic storage or transmission over the internet is completely secure.

5. Cookies and Website Usage

Our website may use cookies to enhance your browsing experience by:

  • Tracking website performance and user preferences.
  • Collecting anonymous analytics data to improve our services.

You can adjust your browser settings to disable cookies, though some website features may be impacted.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccurate or incomplete information.
  • Request the deletion of your personal information, subject to legal or contractual obligations.
  • Opt-out of receiving marketing communications.

To exercise these rights, contact us at:

7. Retention of Information

We retain your personal information only for as long as necessary to:

  • Provide our services.
  • Comply with legal and regulatory requirements.
  • Resolve disputes or enforce agreements.

8. Third-Party Links

Our website or communications may include links to external websites. We are not responsible for the privacy practices or content of these third-party sites.

9. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will be posted on our website, with the revised effective date indicated.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data-handling practices, please contact us:

Thank you for trusting Lead Property & Cleaning Services. We are committed to safeguarding your privacy and ensuring transparency in how your information is handled.