Terms and Conditions

Effective Date: November 29, 2024

Welcome to Lead Property & Cleaning Services. By accessing or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before proceeding.

1. General Information

  • Company Name: Lead Property & Cleaning Services
  • Contact Number: 0450 135 323
  • Email Address: [email protected]
  • Mailing Address: PO Box 3012, Syndal, VIC, 3149

2. Scope of Services

Lead Property & Cleaning Services specializes in commercial cleaning, including disinfection services to promote health and safety. Our services are designed to deliver consistent, high-quality results while prioritizing client satisfaction and safety.

3. Health, Safety, and Environment (HSE) Management

We are committed to health, safety, and environmental responsibility in all operations. Our team is trained in advanced disinfection techniques and complies with the latest industry standards and regulations.

4. Quality Management System

To maintain exceptional service standards, we adhere to a comprehensive Quality Management System, which includes:

  • Regular internal audits to monitor compliance and performance.
  • A Continuous Improvement Process (CIP) to address client feedback.
  • Structured protocols for quality, safety, and environmental sustainability.

5. Employee Training and Development

All employees undergo extensive training programs to ensure they meet industry and regulatory standards, covering:

  • Health and safety protocols.
  • Industry-specific technical skills.
  • Customer service best practices.

This guarantees that our team consistently delivers exceptional service and professionalism.

6. Client Responsibilities

To enable efficient service delivery, clients agree to:

  • Provide access to the premises at scheduled times.
  • Notify Lead Property & Cleaning Services of hazards or special cleaning requirements.
  • Adhere to mutually agreed terms regarding scope of work and payment.

7. Liability and Indemnity

While we strive for the highest service quality, we are not liable for:

  • Damage caused by pre-existing property conditions.
  • Delays or disruptions due to circumstances beyond our control (e.g., natural disasters).

Clients agree to indemnify Lead Property & Cleaning Services against claims arising from the use of our services, except in cases of gross negligence or willful misconduct.

8. Confidentiality and Privacy

We respect your privacy and ensure that all information provided is used solely for delivering our services. Your data will not be shared with third parties except as required by law.

9. Payment Terms

  • Payment is due as outlined in the service agreement.
  • Late payments may incur additional fees.
  • Disputes regarding invoices must be raised within seven (7) days of receipt.

10. Cancellation and Termination

  • Clients may cancel or reschedule services by providing at least [insert required notice period, e.g., 48 hours] notice.
  • Lead Property & Cleaning Services reserves the right to terminate services due to non-payment, safety concerns, or breach of terms.

11. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. Clients will be notified of significant changes. Continued use of our services constitutes acceptance of the revised terms.

12. Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. Disputes will be resolved under the jurisdiction of Victorian courts.

Contact Us

For questions or concerns about these Terms and Conditions, please contact us:

Thank you for choosing Lead Property & Cleaning Services. We are committed to delivering tailored, high-quality cleaning solutions for your needs.