About Lead Property & Cleaning Services
Attention to detail, thorough and completely flexible response to your needs and an uncompromising commitment to customer service are at the core of our values. No two customers are the same, and so neither is our approach to you.
Our Business Values
safety, health & the environment
Personnel Health & Safety is of primary importance in everything we do. Through a constant focus on Environment, Health & Safety we will continue to deliver a truly sustainable product
people
Our People are our product and will set us apart. Through continuous training and development we will Lead the Industry
Attention to detail
Our commitment to quality extends beyond the ordinary specification. Through a focused attention to detail we will establish a new quality standard
the unique customer
Completely flexible customer service & respect for customer individuality; no two customers are the same
challenge
Challenge conventional levels of customer service and quality whilst continuously striving to improve The Lead Excellence Standard
Our People are our difference...
We recognise that staff continuity is very important to your business. As a part of our commitment to customer service we actively work to ensure our cleaners develop a strong, trusting and lasting relationship with their accounts.
Before commencing work with Lead all of our cleaners are thoroughly screened including:
Police Checks
Non disclosure agreements
Working with children checks
At Lead we pride ourselves in delivering an industry leading training and certification program; the Lead Excellence Standard. Before commencing work with us, all of our cleaners undergo a thorough training program for all aspects of our services portfolio. Our standard is developed to ensure that every cleaner completes their work with an exceptional level of quality and repeatability.
Respect for Sustainable Work & The Environment
Society is facing ever greater pressure to protect the environment. We recognise that our success will be the product of more than just economic performance. Respect for the environment will become critical to the long term success of ours' and our clients' business.
With this in mind, Environment and Sustainability are at the core of our business values. Our staff are trained in environmental management, and we continually strive to identify ways to mitigate our environmental impact. This includes sourcing of environmentally friendly cleaning products, standardised work practices, C02 reduction projects and business partnership policies.